Privacy Policy
At J4 Packaging, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, who we share it with and your rights under UK data protection legislation.
By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.
Who We Are
J4 Packaging is the data controller responsible for the personal information you provide through this website.
If you have any questions about this Privacy Policy or how we use your information, please contact us using the details at the end of this page.
Information We Collect
Depending on how you use our website, we may collect:
- Your name
- Company name (where applicable)
- Billing and delivery addresses
- Email address
- Telephone number
- Order history
- Account information
- Information submitted through contact forms
- Technical information such as IP address, browser type and device information
- Website usage information collected through cookies and analytics
How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Manage your online account
- Respond to enquiries and provide customer support
- Process payments securely
- Arrange delivery of your orders
- Improve our website, products and services
- Detect and prevent fraud
- Comply with legal and accounting obligations
We will only use your information where we have a lawful basis to do so.
Our Lawful Basis for Processing
Under UK GDPR, we process personal information under one or more of the following lawful bases:
- Performance of a contract – to process your order and provide our products and services.
- Legal obligation – to comply with tax, accounting and other legal requirements.
- Legitimate interests – to improve our services, maintain website security and prevent fraud.
- Consent – where you choose to receive marketing communications or accept optional cookies.
Payments
Payments made through our website are processed securely by Stripe.
J4 Packaging does not store your full payment card details. Payment information is processed directly by Stripe using secure encrypted technology in accordance with Stripe’s own Privacy Policy.
Sharing Your Information
We never sell your personal information.
We may share your information where necessary with trusted third parties, including:
- Stripe (payment processing)
- Courier and delivery companies
- Website hosting providers
- IT support providers
- Professional advisers
- Government or regulatory authorities where required by law
These organisations only process your information where necessary to provide services on our behalf or to meet legal obligations.
International Data Transfers
Some of our trusted service providers may process personal information outside the United Kingdom.
Where this happens, appropriate safeguards are in place to ensure your information remains protected in accordance with UK data protection legislation.
Cookies
Our website uses cookies to provide essential website functionality and improve your browsing experience.
Some cookies are necessary for the website to operate correctly, while others help us understand how visitors use our website or improve your experience.
You can manage your cookie preferences at any time through our Cookie Settings.
For full details, please see our Cookie Policy.
Website Analytics
We may use website analytics to help us understand how visitors use our website and identify ways to improve our products, services and user experience.
Where possible, this information is collected in an aggregated or anonymised form.
Marketing Communications
Where permitted by law, we may send information about our products, services or promotions.
You will only receive marketing communications where you have chosen to receive them or where applicable law allows us to contact existing customers.
You can unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.
Data Retention
We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected.
Some information, including order and invoice records, may be retained for up to seven years to comply with UK tax and accounting requirements.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where appropriate
- Request restriction of processing
- Object to certain types of processing
- Request a copy of your personal information in a portable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
J4 Packaging
Unit 3 Heath Street Industrial Estate
Abberley Street
Birmingham
B66 2QZ
Telephone: 0121 558 6600
Email: sales@j4packaging.co.uk
Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services or legal obligations.
Any updates will be published on this page, and the revised version will take effect from the date it is published.
