Returns & Refunds Policy
At J4 Packaging, we want you to be happy with your order. If something isn’t right, we’ll work with you to resolve it as quickly as possible.
Returning Standard Stock Items
If you have changed your mind or ordered the wrong item, we accept returns on standard stock products, provided that:
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You contact us within 14 days of receiving your order.
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The items are unused, unopened, in their original condition and in their original packaging.
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The goods are suitable for resale.
Unfortunately, we cannot accept returns for:
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Used or damaged items.
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Products that have been opened, used or altered.
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Bespoke, customised or made-to-order products (unless faulty).
Return Shipping
For non-faulty returns:
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The customer is responsible for arranging and paying for the return carriage.
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We recommend using a tracked delivery service, as the goods remain your responsibility until they arrive with us.
We do not charge a restocking fee for accepted returns.
Refunds
Once your returned goods have been received and inspected, we will notify you whether your return has been approved.
If approved, we will either:
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Issue a full refund to the original payment method, or
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Provide a replacement product where appropriate.
Refunds are normally processed within 5–10 working days of approving the return.
Original delivery charges are non-refundable unless the return is due to our error or the goods are faulty.
Faulty, Damaged or Incorrect Goods
Please inspect your order as soon as it arrives.
If your goods are:
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Damaged in transit
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Incorrect
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Missing items
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Faulty
you must notify us within 48 hours of receiving your order.
Where possible, please include photographs of the goods and packaging to help us investigate your claim quickly.
If the issue is confirmed to be our responsibility, we will arrange an appropriate solution, which may include a replacement, refund or collection of the goods where necessary.
Pallet Deliveries
Returns for pallet deliveries may be subject to different arrangements due to the nature and size of the goods.
Please contact us before returning any pallet-delivered order so we can advise on the most appropriate return procedure.
Click & Collect
Customers are welcome to collect orders directly from our warehouse by prior arrangement.
Please contact us before travelling to ensure your order is ready for collection.
How to Request a Return
To request a return, please contact us with:
We’ll provide further instructions on how to return your items.
Frequently Asked Questions
Can I return an item if I ordered the wrong product?
Yes, provided you contact us within 14 days and the item is unused, unopened and suitable for resale.
Who pays for return postage?
For non-faulty returns, the customer is responsible for arranging and paying for the return shipping.
Do you charge a restocking fee?
No.
Can I return a product I’ve already used?
No. We cannot accept returns on items that have been used or are no longer in a resaleable condition.
What if my order arrives damaged?
Please notify us within 48 hours of receiving your delivery and include photographs wherever possible.
Can I collect my order?
Yes. Collection from our warehouse is available by prior arrangement.
Do pallet deliveries have different return arrangements?
Yes. Please contact us before returning pallet-delivered goods so we can advise on the correct procedure.
How long does it take to receive my refund?
Approved refunds are usually processed within 5–10 working days using the original payment method.
